Q398. Which of the following reasons would the staple feature not be present in the print driver even though a stapler is fitted to the MFD?

Q399. A technician finds the printer with many loose power and network cables creating a potential trip hazard. Which of the following is the BEST step to correct this situation?

Q400. If a customer complains that their multifunction device has white lines on the images, in the lead edge to trail edge direction, when scanning and sending faxes, the technician should FIRST:

Q401. The PDF file size that would use the LEAST amount of network bandwidth would be:

Q402. A customer wants to print a large graphic image on a smal er sized media. Which of the following printer driver options should the technician recommend?

Q403. A technician has finished changing the developer material in a multifunction device. Which of the following is the BEST way to handle the old developer material?

Q404. A customers PC cannot print to a network print device. The technician is able to connect to that device by using a crossover cable to a laptop. Which of the following is the MOST likely cause of the issue?

Q405. Which of the following stages supplies a uniform charge to the photoconductor surface, during the laser print process?

Q406. An image color consortium (ICC) profile is used for:

Q407. A customer wants to turn off their network printer when leaving the office to save energy. To avoid communication problems after the customer turns the printer on, which of the following solutions should the technician recommend?

Q408. A technician is troubleshooting a printing problem. The manufacturers technical hotline wants to know the print driver version in use on the customers PC. The version can be found:

Q409. Which of the following failed components will cause an accordion jam in the fuser?

Q410. A networked multifunction device is not able to scan to email through their ISP but is able to receive print jobs from the local network. Which of the following is the issue?

Q411. Which of the following components could cause a continuous black line to be placed on the media? (Select TWO).

Q412. Which of the following components has failed if toner can be rubbed off the media?

Q413. Which of the following is the MOST suitable way of providing ESD protection when working on a machine?

Q414. Which of the following software is used by the computer operating system to convert print jobs to a format the printer understands?

Q415. Which of the following is a physical port referred to as IEEE 1394 used to connect a device?

Q416. A client reports that their scanner is not working. They are trying to scan some currency for use in a presentation but are not getting an image. Which of the following could be the problem?

Q417. TWAIN compliant scanning devices also require which of the fol owing in order to enable communication to a workstation?

Q418. Which of the following applies toner to the photoconductor?

Q419. If a color capable copying device is outputting images that are greener than the original document, which of the following combinations of subtractive colors should the technician adjust to lighten the green output?

Q420. After installing a new magenta photoconductor unit, red output color is very light. Which of the following procedures should be carried out?

Q421. A technician encounters an extremely irate client. During initial conversation the client makes it clear they are very angry with the situation and the technician. The client becomes aggressive, unreasonable, verbally abusive, loud and very rude to the technician. Which of the responses below is the BEST way to react?