Get Real 1Z0-1038-21 Quesions Pass Oracle Certification Exams Easily [Q25-Q42]

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Get Real 1Z0-1038-21 Quesions Pass Oracle Certification Exams Easily

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QUESTION 25
Your customer wants to display customized branding information in the login window. Which two options can be used?

Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.

Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

QUESTION 26
Which two statementsare true about the Organization object in Service Cloud?

It has a one-to-one relation with contacts.

It is widely used in Business-to-Business scenarios.

It has a one-to-many relation with contacts.

It is required to create an incident.

It can be associated with incidents directly.

QUESTION 27
Which four statements are true about reports?

Published reports can be modified.

All the permissions from an imported report remain unchanged after an export.

Reports are not common across the interface.

Reports must be exportedmanually in all interfaces.

Reports are shared between interfaces.

The owner of a report remains the same even if the report is imported by some other user.

After a report is published, the report data remains unchanged even as the knowledge baseis updated.

QUESTION 28
Which two components can be edited in a standard report?

Permissions

Graphs

Column headings

Non-selectable filters

Schedules

Report headings

QUESTION 29
Which two statements are true about chat surveys?

You can create a chat rule to pop up a transactional survey at the end of a chatsession.

You can create a chat rule to email a transactional survey to a customer after a chat session.

You can send a chat survey only while a customer is on the chat.

You cannot link customer data back to the chat that is submitted.

QUESTION 30
How can you set a preference that is local to your machine?

By selecting File > Settings

By selecting File > Options

By selecting Navigation pane > Configuration > Staff Management > Profiles

By selecting File > Configuration

QUESTION 31
Whichtwo statements are true about generic objects?

They belong to a stand-alone class that is not derived from an RN object.

They are used when working with custom objects only.

They can be used with standard objects.

They automatically consider apackage to consist of custom objects.

They require the type of data to be set dynamically.

QUESTION 32
Examine these functions:
f1- apply() f2 – setup(), f3 – validate(), f4 – cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

f2, f5, f3, f1, f4

f1, f2, f5, f3, f4

f5, f2, f3, f4, f1

f2, f5, f1, f3, f4

f1, f2, f4, f3, f5

QUESTION 33
Which three events are available with theJavaScript API?

aftersave()

onsaveclose ()

enclose ()

onrefresh()

onbeforesave ()

ondataupdated()

QUESTION 34
For which three reasons should you recommend using workflows?

They can sort incidents raised by a contact.

They guide agents through complex customer interactions and data updates.

They help customers find relevantknowledge answers.

They promote efficiency.

They reduce human error.

QUESTION 35
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

the Purge settings in the database

the Filters settings of the report

the Expanded Report Audit Log from the Reports Explorer

the permissions of the report

QUESTION 36
Which two are non-CRUD operations?

CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);

ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

QUESTION 37
Which option should you useto create or configure queues?

Configuration > Application Appearance >Customizable Menus > System Menus

Configuration > Application Appearance > Customizable Menus > Custom Menus

Configuration > Site Configuration > Message Bases

Configuration> Site Configuration > Configuration Settings

QUESTION 38
A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

Admin HTML Editor

Contact HTML Editor

Global template

Quote template

QUESTION 39
Which four view modes are available in the Report Editor?

Database View

Data Set View

Design View

Graphical View

Report View

Layout View

QUESTION 40
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

View the add-in’s log files and rectify the issue.

Log out of the interface and log in again.

Use Safe mode when logging in to the application.

Exit the administration interface without completing the normal logout process.

QUESTION 41
What must you set to enable the email channel?

EGW_SAVE_EMAIL_HEADERS

EGW_AUTO_CONT_CREATE

EGW_ENABLED

EGW_UPDATE_BY_CREATE

EGW_SECURE_UPDATE_ENABLED

QUESTION 42
Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

Transactional survey in rules

Broadcast survey

Polling survey

Website link survey