Q23. Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support.
Which remote access tool does Avaya recommend?

Q24. When configuring servers for an Avaya Aura® Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.
Which DNS entries must be made for the HA servers?

Q25. Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

Q26. Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.
Which three statements regarding AACC and the AAMS are true? (Choose three.)

Q27. When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs.
CCMS then anchors the customer call to a port on which component?

Q28. During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.
What is a valid name for the server computer name?

Q29. Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact
Center Manager Server (CCMS)?

Q30. When setting up scheduled backups to a network location, which two steps are required?
(Choose two.)

Q31. In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data.
When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

Q32. The Avaya Aura Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.
Which three statements regarding the AAMS High Availability (HA) feature are true?
(Choose three.)

Q33. You have increased the multicast time to live value on the Contact Center Manager Server
(CCMS).
After changing the value, which CCMS service must be restarted so that the new value can take effect?

Q34. You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.
What is the correct procedure to disable Remote Access Services?

Q35. Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

Q36. You are installing Avaya Agent Desktop (AAD) on an agent PC.
Which three Microsoft software components must be installed? (Choose three.)

Q37. In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Q38. On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?

Q39. The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.
Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?

Q40. For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true?
(Choose three.)