This page was exported from Valid Premium Exam [ http://premium.validexam.com ] Export date:Fri Sep 20 1:09:31 2024 / +0000 GMT ___________________________________________________ Title: [2023] ITIL-4-Transition Dumps are Available for Instant Access [Q13-Q27] --------------------------------------------------- [2023] ITIL-4-Transition Dumps are Available for Instant Access Valid ITIL-4-Transition Dumps for Helping Passing ITIL-4-Transition Exam! QUESTION 13An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.What is the FIRST step the organization should take to start to improve the situation?  Use value stream mapping to help understand the end-to-end flow of user support  Encourage teams to collaborate so they can focus on value for users  Improve the integration of tools to ensure there are no gaps between processes  Review skills and competencies of user support staff to ensure they have the required capability QUESTION 14Which charging mechanism could cause the price of a service to change depending on the time of day?  Cost  Cost plus  Market price  Differential charging QUESTION 15Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?  Valuable investments  Resilient operations  Fast development  Assured conformance QUESTION 16An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?  Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements  Develop a clear understanding of the customers’ intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes  Involve senior management as early as possible to define requirements and help with ‘organizational change management’ to ensure successful implementation of the service  Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations QUESTION 17Which is a method for value-driven, data-driven and user-centered service design?  Stakeholder analysis  Balanced scorecard  Design thinking  The MoSCoW method QUESTION 18Which are elements of the service value system?  Service provision, service consumption, service relationship management  Governance, service value chain, practices  Outcomes, utility, warranty  Customer value, stakeholder value, organization QUESTION 19When an organization has initiated an IT transformation project, which ‘organizational change management’ activity should it carry out FIRST?  Create a clear picture of what is changing and why it is valuable  Develop a value stream map of the desired future changes  Create corrective action plans for staff who are resistant to the change  Communicate areas of waste that can be eliminated QUESTION 20Which statement is CORRECT when considering a transformation to high velocity IT?  All organizations benefit from high velocity  High performance is usually part of the change  High-velocity IT should be applied throughout the organization  Customer-facing systems should be excluded from the change QUESTION 21What do design thinking and service-dominant logic have in common?  Both require clearly defined requirements and acceptance criteria  Both involve collaborating with customers to ensure their needs are met  Both focus on product functionality and on building new features  Both focus solely on the needs and problems of the consumers QUESTION 22Which can act as an operating model for an organization?  The four dimensions of service management  The service value chain  The ITIL guiding principles  Continual improvement QUESTION 23Which value chain activity ensures that products deliver stakeholder expectations for quality?  Design and transition  Engage  Obtain/build  Plan QUESTION 24A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.Which describes the BEST approach for establishing effective feedback channels?  Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback  Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have  Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff  Publish a printed weekly newsletter that clearly and consistently communicates change QUESTION 25An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.Which communication principle are they applying?  Communication is a two-way process  We are all communicating all the time  Timing and frequency matter  There is no single method of communicating QUESTION 26Which statement about user communities is CORRECT?  User communities are created by service providers to investigate the cause of problems  Communities set up by users may be recognized and supported by service providers  Informal user communities should be disbanded and merged into official groups  Every user community should have at least one super-user QUESTION 27A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.Which are effective controls that could improve compliance?1. Modify the application to automatically add the current time and date when transaction is entered2. Establish a communication plan to remind users of the importance of time and date on transactions3. Develop a goals cascade so all staff know their role in achieving company goals4. Create a report showing non-compliant records and take action to correct  1 and 2  2 and 3  3 and 4  1 and 4  Loading … Updated ITIL-4-Transition Dumps Questions For ITIL Exam: https://www.validexam.com/ITIL-4-Transition-latest-dumps.html --------------------------------------------------- Images: https://premium.validexam.com/wp-content/plugins/watu/loading.gif https://premium.validexam.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-01-15 13:11:58 Post date GMT: 2023-01-15 13:11:58 Post modified date: 2023-01-15 13:11:58 Post modified date GMT: 2023-01-15 13:11:58