This page was exported from Valid Premium Exam [ http://premium.validexam.com ] Export date:Fri Sep 20 0:42:57 2024 / +0000 GMT ___________________________________________________ Title: [Apr-2023] ITIL-4-Foundation Pre-Exam Practice Tests Exam Questions and Answers for ITIL 4 Study Guide [Q95-Q112] --------------------------------------------------- [Apr-2023] ITIL-4-Foundation Pre-Exam Practice Tests | Exam Questions and Answers for ITIL 4 Study Guide ITIL 4 Foundation Exam Certification Sample Questions The IT Infrastructure Library (ITIL) is a framework for IT service management (ITSM) that helps organizations streamline their IT processes and deliver services more efficiently. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification scheme. This certification is designed to provide candidates with an understanding of the key concepts, terminology, and principles of ITIL 4.   QUESTION 95Which is the addition, modification or removal of anything that could have an effect on services?  A change  An event  An incident  A problem QUESTION 96Which is a recommendation of the guiding principle ‘think and work holistically’?  Conduct a review of existing service management practices and decide what to keep and what to discard  Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner  Review service management practices and remove any unnecessary complexity  Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative QUESTION 97What is the purpose of service level management?  To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.  To ensure that all current and planned IT services are delivered to agreed achievable targets.  To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.  To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR). QUESTION 98Which activity is part of the ‘continual improvement’ practice?  Identifying the cause of incidents and recommending related improvements  Authorizing changes to implement improvements  Logging and managing incidents that result in improvement opportunities  Making business cases for improvement action QUESTION 99Which statement BEST describes the value of service strategy to the business?  It allows higher volumes of successful change  It reduces unplanned costs through optimized handling of service outages  It reduces the duration and frequency of service outages  It enables the service provider to understand what levels of service will make their customers successful QUESTION 100When should the effectiveness of a problem workaround be assessed?  Whenever the workaround is used  Whenever the problem is resolved  Whenever the workaround becomes a known error  Whenever the problem is prioritized QUESTION 101What term is used to describe the functionality of a service?  Output  Outcome  Utility  Warranty QUESTION 102Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?  Organizations and people  Information and technology  Partners and suppliers  Value streams and processes QUESTION 103Which practice has a purpose that includes observing a service to report selected changes of state identified as events?  Incident management  Monitoring and event management  Change control  Information security management QUESTION 104Which is the FIRST thing to consider when focusing on value?  Identifying the service customer who will receive value  Defining customer experience and user experience  Understanding what is valuable to the service consumer  Ensuring value is co-created by improvement initiatives. When focusing on value, the first step is to know who are the customers and key stakeholders being served. Next, it is important to have an understanding of what consitutes value from the consumer’s perspective.https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the,value%20from%20the%20consumer’s%20perspective.QUESTION 105Which of these activities is carried out as part of ‘problem management’?  Creating incident records  Diagnosing and resolving incidents  Escalating incidents to a support team for resolution  Trend analysis of incident records QUESTION 106Which describes outcomes?  Tangible or intangible deliverables  Results desired by a stakeholder  Configuration of an organization’s resources  Functionality offered by a product or service QUESTION 107How should the workflow for a new service request be designed?  Use a single workflow for all types of service request  Leverage existing workflows whenever possible  Use different workflows for each type of service request  Avoid workflows for simple service requests QUESTION 108Which statement about output is correct?  They consist of several outcomes.  They capture customer demand for services  They contribute to the achievement of outcomes  They describes how the service performs. QUESTION 109What should be done for every problem?  It should have a workaround to reduce the impact  It should be prioritized based on its potential impact and probability  It should be resolved so that it can be closed  It should be diagnosed to identify possible solutions QUESTION 110What should all ‘continual improvement’ decisions be based on?  Accurate and carefully analysed data  Details of how services are measured  A recent maturity assessment  An up-to-date balanced scorecard QUESTION 111Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?  Incident management  Change enablement  Service level management  Continual improvement QUESTION 112What is the purpose of the ‘monitoring and event management’ practice?  To restore normal service operation as quickly as possible  To manage workarounds and known errors  To capture demand for incident resolution and service requests  To systematically observe services and service components  Loading … ITIL Exam Practice Test To Gain Brilliante Result: https://www.validexam.com/ITIL-4-Foundation-latest-dumps.html --------------------------------------------------- Images: https://premium.validexam.com/wp-content/plugins/watu/loading.gif https://premium.validexam.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-04-21 09:46:52 Post date GMT: 2023-04-21 09:46:52 Post modified date: 2023-04-21 09:46:52 Post modified date GMT: 2023-04-21 09:46:52