Best Value Available! 2023 Realistic Verified Free CIS-ITSM Exam Questions [Q16-Q31] : Valid Premium Exam : http://premium.validexam.com

Q16. Which of the following fields does ServiceNow recommend to move to the Advance view of the catalog item form? (Choose two.)

No subtotal

No cart

Omit price in cart

Shopping cart label

Show shopping cart

Q17. Recently a Salesforce org’s integration failed because it exceeded the number of allowed API calls in a 24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.

Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.

Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.

Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.

Q18. What is the correct order of steps to follow when working with inbound change sets?

Deploy, Validate, Monitor

Validate, Deploy, Monitor

Deploy, Monitor, Validate

Monitor, Deploy, Validate

Q19. When can a user (who has no assigned roles in the system) close an incident?

When the user is the Caller and the incident’s State is Resolved.

When the user is the Caller or on the Watch list and the incident’s State is Resolved.

When the user is the Caller and the incident’s State is not already closed.

When the user is the Caller and the incident’s State is not already resolved.

Q20. Which of the following roles can delete a CAB definition?

cab_manager

itil_admin

change_manager

None of the listed answers

Q21. Which statement is NOT true about reporting on catalog item variables?

The Variables column can be added to list reports if variables are available for the selected table/data source.

Reports can be stacked by variables from a selected catalog item.

Database views are required to report on catalog item variables.

Reports can be grouped by variables from a selected catalog item.

Q22. Which of the following are valid ways to change a problem’s state to Closed? (Choose all that apply.)

Manually change the state to Closed.

Automatically 7 days after being resolved.

Click on the Complete button.

Empty the “Assigned to” the “Assignment group” fields.

Automatically 10 days after being resolved.

Q23. Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user’s profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

The user will NOT be able to edit product support cases.

The user will only be able to edit cases manually shared with them.

The user will only be able to edit the cases that they created.

The user will be able to edit product support cases.

Q24. Change tasks can manually be added in the following states. (Choose three.)

Canceled

Implement

Authorize

Closed

Assess

Q25. How can a user with itil roles resolve a problem?

Manually changing the state to “Resolved”

None of the listed answers

Manually changing the state to “Closed”

Clicking on the Resolve button

Q26. How is access to knowledge articles administered?

Filter Conditions on the knowledge base

User Criteria and User Roles

User Roles

User Criteria and Entitlements

Q27. The Close Incident button doesn’t appear for itil users.

False

True

Q28. Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.

True

False

Q29. Which of the following statements is true regarding Group Type?

Every group can have zero or more types.

None of the listed answers.

Every group can have one or more types.

Every group can have one type.

Q30.

Consider the Apex controller above, that is called from a Lightning Aura Component.
What is wrong with it?

Line 1: class must be global

Lines 1 and 6: class and method must be global

Line 6: method must be static

Line 8: method must first serialize the list to JSON before returning

Q31. Which of the following columns get copied from the incident when creating a problem according to the OOTB implementation? (Choose all that apply.)

Contact type

Impact

Assigned

Configuration Item

Subcategory