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NO.21 Based on the information shown, which of the following three alerts should be processed first?

The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)
1. Business services – (3.0, 1000000)
2. Severity – (1.0, 100000)
3. CI type – (60.0, 100)
4. Role – (2.0, 10)
5. Secondary – (0)
6. State – (1.0, 0.001)

The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)
1. Business services – (4.0, 1000000.0)
2. Severity – (4.0, 100000.0)
3. CI type – (60.0, 100.0)
4. Role – (2.0, 10.0)
5. Secondary – (0)
6. State – (1.0, 0.001)

The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)
1. Business services – (3.0, 1000000.0)
2. Severity – (3.0, 100000.0)
3. CI type – (60.0, 100.0)
4. Role – (2.0, 10.0)
5. Secondary – (0)
6. State – (1.0, 0.001)

They should be processed in the order in which they were received.

NO.22 Within an event rule, how would you parse a nodename out of your raw event data?

JavaScript

Groovy script

PowerShell script

Regex statement

NO.23 What would be an appropriate use case for having to write JavaScript in Event Management?

To change the value of the message key

To create a custom action within a subflow

To parse a node name out of your raw event data in an event rule

To automatically create an incident

NO.24 Copies of checks that have been included in Agent Client Collector policies are known as what?

Check definitions

Check models

Check clones

Check mirrors

Check instances

NO.25 You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.
What is the most likely cause of the issue?

The MID Web Server needs to be Restarted

The MID Web Server needs to be Started

An invalid secret key is being passed in the header information of the URL for the REST request

An invalid password is set in the MID Web Server Context

NO.26 Processing on an event will create a state of error if what value is not set?

Node

Source

Severity

Message Key

Resource

NO.27 The MID Server requires an outbound connection on which port?

445

161

443

143

NO.28 For an incoming event with a matching message key, what allows an existing alert to be automatically closed?

In the event rule, set the Severity to 0

In the alert rule, set the Severity to 0

In the alert rule, set the Severity to -1

In the event rule, set the Severity to -1

NO.29 What type of system can a MID Server can be installed on?

OpenVMS System

Microsoft Windows Server

Linux System

Microsoft Windows Desktop

Any system inside the customer firewall

Mac OS X System

NO.30 During CI binding, CI matching is done using which two fields? (Choose two.)

Message Key

Additional Information

Source

Node

NO.31 A customer informs you that they already have monitoring and event management tools.
Which of the following describes the extra value that ServiceNow Event Management provides? (Choose four.)

ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.

ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.

ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.

ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.

ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts.

NO.32 Given the following Impact settings and Alerts in a three node cluster that makes up the components of a Business Service, what is the overall service health of this Business Service?

Critical

Error

Major

Minor

Warning

Clear

NO.33 Which is the best option to reduce latency issues when receiving events?

Verify bucket field in em_event table > 0

Verify event_processor_job_count = 2

Verify event_processor_job_count = 0

Verify event_processor_enable_multi_node = 2

NO.34 Where can you look to determine what event rule created an alert? (Choose two.)

Alert Activity

Event Additional Information

Event Processing Notes

Alert Message Key

Alert Source

NO.35 By default, when are idle alerts are closed?

After 7 days

After 14 days

After 30 days

Never

NO.36 If events are not matching to alerts as you would like, what field should be changed?

Resource

Message Key

Node

Metric Name

NO.37 During processing of the event and if the event Severity is blank, the state of the event is set to:

Ready

Ignored

Error

Processing

NO.38 What are the server requirements to allow Operational Intelligence to successfully collect operational metric data via a push?

This requires a minimum of three MID Servers – two for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

This requires a MID Web Server in addition to the MID Server.

Nothing additional is required; this is handled by the MID Server.

This requires a minimum of two MID Servers – one for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

NO.39 What attribute is used to consolidate events into a single alert?

Event Rules

Message Key

Alert Priority

Severity

NO.40 The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

Service level data model

Business service data model

Application service data model

Common service data model

NO.41 What feature would you use to trigger a workflow or automatically generate tasks via templates?

Event rules

Task rules

Alert management rules

Alert correlation rules

NO.42 A support agent resolves an incident associated with an alert. What is the best method to close the alert?

Set the evt_mgmt.incident_closes_alert

Set the evt_mgmt.alert_closes_incident

Switch over to the alert form and close the alert manually

Create a business rule on the alert table to match the associated Incident with its respective alert

Create a business rule on the incident table