[Nov-2023] ServiceNow CIS-HAM Official Cert Guide PDF [Q63-Q84]

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[Nov-2023] ServiceNow CIS-HAM Official Cert Guide PDF

Exam CIS-HAM: Certified Implementation Specialist – Hardware Asset Management – ValidExam

ServiceNow is a cloud-based platform that enables organizations to manage their IT services and infrastructure. Certified Implementation Specialist is a ServiceNow certification that demonstrates a professional’s knowledge and expertise in implementing and configuring ServiceNow solutions. One of the key areas of ServiceNow is Hardware Asset Management, which helps organizations manage and control their hardware assets, such as computers, printers, and servers. The ServiceNow CIS-HAM certification is a specialist-level certification that focuses on Hardware Asset Management implementation and configuration.

The CIS-HAM Certification is suitable for IT professionals who are responsible for managing hardware assets in their organization. Certified Implementation Specialist – Hardware Asset Management certification can be beneficial for IT asset managers, IT operations managers, IT procurement managers, and IT service desk analysts. By obtaining this certification, individuals can demonstrate their expertise in implementing and managing hardware asset management processes using the ServiceNow platform.

NEW QUESTION 63
A component is considered an IT asset when you want to: (Choose three.)

Manage its procurement

Know its relationships to a business service

Track its operational information

Track its incurred costs

Manage its maintenance contracts

NEW QUESTION 64
Which of an organization’s assets are managed using stockrooms?

All available stock, consumable or not

Just consumable assets

All hardware and software assets

All disposable assets

NEW QUESTION 65
Which applications are required to perform a blind audit of your asset inventory?

Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

Hardware Asset Management (HAM) and Software Asset Management (SAM)

ITSM Asset Management and ServiceNow My Assets mobile app

ITSM Asset Management and ServiceNow Agent mobile app

Hardware Asset Management (HAM) and ServiceNow Agent mobile app

NEW QUESTION 66
A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?

Process CM Costs

Process Rate Cards

Process FM Costs

Process Expense Lines

NEW QUESTION 67
What is the global standard for product recognition used during hardware model normalization?

IAPSO

UPC

UNSPSC

ECCMA

NIGP

NEW QUESTION 68
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

Integrates with business services via the Service Catalog from request through to disposal

Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)

Provides input into, aligns with, and follows corporate governance

Improves application privacy and security adherence

Leverages Service Mapping to predict service impact

NEW QUESTION 69
What are the goals of IT asset management (ITAM)? (Choose four.)

Optimize cost

Provide decision support

Improve productivity

Provide financial reporting

Improve operational usage

Track logical relationships

NEW QUESTION 70
What happens to the associated assets when you cancel a transfer order line on a transfer order?

The asset(s) on the order line are released, but their state remains Pre-allocated

The asset(s) on the order line are released and they can be attached to another transfer order

All assets on the transfer order are released, but their state remains Pre-allocated

A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment

All assets on the transfer order are released and they can be attached to another transfer order

NEW QUESTION 71
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

Lease

Delivery

Spare parts

Maintenance

Storage

NEW QUESTION 72
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

Lifecycle

Device type

Manufacturer

Memory

Asset tag

Hardware model

NEW QUESTION 73
Which plugins for asset management functionality are inactive by default? (Choose three.)

Expense Line

Hardware Asset Management

Procurement

Depreciation

Cost Management

My Assets

NEW QUESTION 74
What are model records?

Models are specific versions or various configurations of an asset

Models are any computer, device, software or service in the CMDB

Models directly associate configuration item (CI) classes with asset classes

Models are anything capable of being owned or controlled to produce economic value

NEW QUESTION 75
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

On order

In use

Awaiting delivery

Pending transfer

NEW QUESTION 76
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

Hardware asset disposal status

New hardware assets found by audits

Hardware assets disposed (YTD)

Consumable models up for End of Life

NEW QUESTION 77
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

The software allocations remain with the hardware asset and need to be reclaimed manually.

The software allocations are automatically returned back into inventory.

The software allocations are removed from the asset, but not returned to inventory.

The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().

The behavior is controlled by the configurable system property glide.ham.retire_sw().

NEW QUESTION 78
Which is NOT a component of a hardware asset’s lifecycle?

Dispose

Request

Consume

Procure

Receive

NEW QUESTION 79
Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)

Draft

Canceled

Renewed

Extended

Active

Renegotiated

Expired

NEW QUESTION 80
When using the HAM application, what happens when you create a new transfer order line on a transfer order?

The asset(s) listed in the transfer order line are automatically transferred to the new stockroom

The transfer order line is automatically placed in a state of Ready for fulfilment

A transfer order line task is automatically created to move the transfer order line from one stage to another

A transfer order line task is automatically created to validate enough stock exists

The asset(s) listed in the transfer order line are automatically readied for shipment

NEW QUESTION 81
Which features are part of the ServiceNow Mobile App? (Choose two.)

Provides end users visibility to their assigned hardware

Enables reclamation of mobile devices

Provides users visibility to their disposed consumables

Enables end users to log incidents for their assigned assets

NEW QUESTION 82
What must exist before a consumable can be consumed? (Choose three.)

A stock order record

A model record

A transfer order record

A model category record

A consumable record

NEW QUESTION 83
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?

Each asset should be listed as a transfer order line on the transfer order

Each asset should be listed in a transfer order task on the transfer order

Each asset should be listed as a transfer order line on the transfer order task

Each asset should be listed in an individual transfer order

NEW QUESTION 84
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

The hardware model content has not yet been downloaded from the Content Service

Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service

Your hardware model form contains a good model number, but a badly formatted model name

You have opted out of the ServiceNow Content Service

A normalization rule for the hardware model does not exist in the Content Service

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