QUESTION 18
Which of the following is a purpose of creating a change management plan when preparing for change?

QUESTION 19
What stage immediately follows the reflective observation’ stage, described in Kolb’s learning cycle?

QUESTION 20
What step in Kotter’s model for planning and leading organizational change focuses on setting up the leadership team to drive the change?

QUESTION 21
According to Honey and Munford, which learning style would team BEST through watching a video showinga new being undertaken in the work environment?

QUESTION 22
Which statement describes an advantage of using storylelling to engage people’s hearts and mind more fully when communicating change?

QUESTION 23
Which is an engagement level of Mayfield’s stakeholder radar technique?

QUESTION 24
According to Morgan, what metaphor applies to an organization that has structured and tightly-controlled processes?

QUESTION 25
When comparing ‘lean’ and ‘rich’ communication channels, which of the following statements about a ‘rich’ communication channelistrue?
A ‘rich’ channel allows for conversation a quick response, and the chance for interaction.
A ‘rich’ channel conveys non-verbal cues, suchas emotion and feelings, tone or gestures.

QUESTION 26
What is the First step of Kotter’s eight-step model for planning and leading organizational change?

QUESTION 27
According to Schein, which approach would decrease learning anxiety?

QUESTION 28
Which is the BEST example of a disadvantage to an organization of making or marketing an external appointment to a change learn?

QUESTION 29
Which action, taken as part of the four-step emergent change process, addresses the currentconsequences of the change not yet being a reality?

QUESTION 30
When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?

QUESTION 31
According to Herzberg’s research, which factor leads to high job satisfaction?

QUESTION 32
WhichMBTIpreference would bring a rational approach to selecting an outcome?

QUESTION 33
When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

QUESTION 34
When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

QUESTION 35
Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channelsduring change?

QUESTION 36
Which statement about Senge’s system thinking model is correct?

QUESTION 37
Which of the following statement about communication approaches that encourage engagement during change are true?
It is helpful to delay communication until all the information is avoiding the risk of misleading people with insufficient data.
An external communications agency should be asked to relay messages when dealing with a difficult change.

QUESTION 38
Which MNTIpreference is characterized by being spontaneous and disliking detailed plans?