QUESTION 33
The screen on a user’s mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do next to troubleshoot the issue?

QUESTION 34
As a corporate technician, you are asked to evaluate several suspect email messages on a client’s computer. Corporate policy requires he following:
. All phishing attempts must be reported.
. Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the
following within the email:
* Classify the emails
* Identify suspicious items, if applicable, in each email
* Select the appropriate resolution

QUESTION 35
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the ‘issue’ drop-down menu. Then, select the MOST efficient resolution from the ‘Resolution’ drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

QUESTION 36
A user is being directed by the help desk to look up a Windows PC’s network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).

QUESTION 37
A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?

QUESTION 38
Which of the following security methods supports the majority of current WI-Fl-capable devices Without sacrificing security?
WPA3

QUESTION 39
A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

QUESTION 40
A user’s mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

QUESTION 41
A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

QUESTION 42
A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

QUESTION 43
A user connected a smartphone to a coffee shop’s public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Select two).

QUESTION 44
A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

QUESTION 45
A user’s mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

QUESTION 46
A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to ‘mirror the source data for the backup?

QUESTION 47
A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?

QUESTION 48
Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users’ audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.

QUESTION 49
A technician is investigating an employee’s smartphone that has the following symptoms
* The device is hot even when it is not in use.
*Applications crash, especially when others are launched.
* Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.
Which of the following can the technician do to MOST likely resolve these issues with minimal impact?
(Select TWO).

QUESTION 50
Which of the following physical security controls can prevent laptops from being stolen?

QUESTION 51
A technician needs to ensure that USB devices are not suspended by the operating system. Which of the following Control Panel utilities should the technician use to configure the setting?

QUESTION 52
An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?

QUESTION 53
A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

QUESTION 54
When a user is in the office, the user’s mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?

QUESTION 55
A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

QUESTION 56
A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a removable USB device is inserted, and the user explains the device is a prize the user received in the mail yesterday. Which of the following types of attacks does this describe?