The Best Certified-Strategy-Designer Exam Study Material and Preparation Test Question Dumps [Q11-Q25]

admin Certified-Strategy-Designer Salesforce July 18, 2024

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The Best Certified-Strategy-Designer Exam Study Material and Preparation Test Question Dumps

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Salesforce Certified-Strategy-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Given a scenario, utilize the tools for productive cross-discipline collaboration Identify the best methods of co-creation to employ with customers and stakeholders
Topic 2	Create a roadmap for implementation that is feasible and holds true to the vision in every iteration Determine the criteria for feasibility, desirability, and viability
Topic 3	Determine the knowledge and skill infusions needed in the creation of a vision Given a customer scenario, advocate for ethics and values on behalf of both users and the organization
Topic 4	Identify the key relationships needed to solve the challenge statement identify the best presentation techniques for communicating a vision
Topic 5	Determine the technical and business capabilities that underpin the delivery of vision to solution Identify the metrics and signals that will define success

QUESTION 11
The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

Select the most senior stakeholder’s goal as a path forward.

Share customer needs and tie them to business goals.

Complete a competitive analysis collaboratively in a workshop.

QUESTION 12
An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer’s strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?

Design a workshop for the team to slow down and think through the potential consequences of the strategy to uncover stakeholder perspectives.

Release the project as intended knowing customer feedback will force the concerns to be addressed later.

Create a provocative presentation showing how strategies like these will lead to unhealthy shopping behaviors, and send it to leadership.

QUESTION 13
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK’s strategy designer propose to improve the situation”?

Request product owners to envision future state and provide better requirements.

Clarify requirements and enable quality assurance teams with better acceptance criteria.

Facilitate a co-creation workshop to help generate ideas grounded in research insights.

QUESTION 14
A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its data. The company starts by developing a need statement and a challenge statement.
What is the communality between the two statements?

Both are solution free statements

Both are tactics intended to solve problem

Both explain the scope of possible solution.

QUESTION 15
A consumer healthcare startup wants to collect data on patients’ symptoms over time, and plans to research how to monetize this data.
How should a strategy designer counsel leadership in consideration of ethical implications for both the company and its patients?

Perform user research with patients to understand their level of comfort of data being shared for monetization.

Facilitate a Consequence Scanning workshop before proceeding with any further investment.

Research similar healthcare organizations about how they are monetizing patient data

QUESTION 16
Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK’s strategy designer suggests to include Omni-Channel as a part of the company’s transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

Onsite Visit

Messaging

Self-Service

QUESTION 17
Cloud Kick’s sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?

Implement Revenue Cloud

Create a custom sales cycle that maps exactly to their needs

Suggest to simplify the complex sales cycle to make it fit the standard setup

QUESTION 18
A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project.
What should the designer do to gain their alignment?

Set up a conversation with the CIO to name the challenge and listen to their objections

Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.

Email the stakeholders reiterating project status and asking for any objections to the approach.

QUESTION 19
A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?

Create high-fidelity prototypes to gain design buy-in.

Strictly align to stakeholders’ business requirements.

Align UX research goals with stakeholders’ goals

QUESTION 20
A cross-disciplinary design team is looking at an affinity map of insights.
Which question should the team use to prioritize and turn them into design opportunities?

What constraints would we have to overcome?

Why is this insight valuable?

Do we have the capability to develop this?

QUESTION 21
At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.
How should the design team present this information knowing they would challenge a stakeholder’s hypothesis?

In a walking deck with video clips from research sessions

In a ‘How Might We” statement to encourage new ideas

In an insights workshop with plenty of time for group discussion

QUESTION 22
A cross-disciplinary design team is looking at an affinity map of insights.
Which question should the team use to prioritize and turn them into design opportunities?

What constraints would we have to overcome?

Why is this insight valuable?

Do we have the capability to develop this?

QUESTION 23
Cloud Kicks’ existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

Deepening customer engagement

Diversifying product offerings

Reinvesting in existing products

QUESTION 24
Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK”s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?

Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product’s lifecycle.

Schedule a workshop with key product stakeholders to brainstorm “how might this new product be more sustainable

Only interview customers who value environmentalism to uncover needs from CK’s desired customer base of ethical consumers.

QUESTION 25
Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?

Start with a phased approach, then address foundational items early.

Develop a RACI diagram among internal stakeholders only.

Create a release plan matching calendar-based milestones

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