PRINCE2-Practitioner Dumps PDF 2022 Program Your Preparation EXAM SUCCESS [Q163-Q187]

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PRINCE2-Practitioner Dumps PDF 2022 Program Your Preparation EXAM SUCCESS

Get Perfect Results with Premium PRINCE2-Practitioner Dumps Updated 285 Questions

NEW QUESTION 163
Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver “capability to provide health and safety training”, including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company’s development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company’s document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
Towards the end of stage 2, the stage 3 plan is being prepared. This includes the work required to promote the new courses to other training companies. In addition to the current ways of marketing the courses, the Sales Director wants to advertise in trade magazines. The likely costs involved and the opportunities it may bring have been identified.
As part of the ‘update the project plan’ activity, what should the project manager be responsible for?

Creating time and cost tolerances for the delivery of the magazine advertisements.

Creating the product description, with detailed quality criteria, for the magazine advertisements.

Recording the effect of implementing the magazine advertisements on the overall time and cost of the project.

Recording changes to ABC Company risk appetite as a result of using the magazine advertisements.

NEW QUESTION 164
One of the senior managers of the company that is developing the ‘e-learning course’ has worked with ABC
Company before. The team manager for the delivery of the ‘e-learning course’ has looked on ABC Company’s
intranet, but cannot find any reference to this work. The team manager has contacted the senior manager to
discuss this project.
Is this an appropriate application of the ‘learn from experience’ principle, and why?

Yes, because the project involves more than one organization.

Yes, because the team manager should actively look for useful information.

No, because the senior manager should advise the team manager of any lessons.

No, because every project is unique and should deliver specific business objectives

NEW QUESTION 165
Scenario
Additional Information
Product Description

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1. This document defines the approach to be taken to achieve the required quality levels during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure – Quality standards
4. The selected service provider will operate to industry standards for providing outsourced services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status, version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Which statement applies to the Records section?

Delete entry 6 because this information should be included in Stage or Team Plans.

Move entry 6 to the Reporting section because the information should be used to report on quality activities.

Delete entry 7 because this should be included in the Configuration Management Strategy.

Delete entry 8 because the results of quality reviews are recorded in the Quality Register.

NEW QUESTION 166
Starting Up a project is triggered by which of the following?

Legislation

Corporate Strategy

Risks

Mandate

NEW QUESTION 167
When considering the business options in the business case, which of these is NOT an option?

Do nothing

Do the maximum

Do the minimum

Do something

NEW QUESTION 168
Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver “capability to provide health and safety training”, including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company’s development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company’s document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
During stage 3, a work package was assigned to produce the ‘planned pilot courses’. The product’s quality criteria were defined and baselined before the work package was agreed.
Which principle is being applied, and why?

‘Focus on products’, because delivering a product’s complete set of features is more important than delivering it on time or to cost.

‘Focus on products’, because a product should be agreed and defined to a reasonable extent before production begins.

‘Continued business justification’, because the business justification is partly defined in the product description of a specialist product.

‘Continued business justification’, because both work activities and products contribute to the success of the project.

NEW QUESTION 169
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of (GBP)2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months
— —
from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers – not cost-effective and very short term A promotional calendar as a free Christmas gift – would target current and prospective customers and the benefits would last into a second year A series of television and press advertisements* was too expensive A direct mail shot to all customers – benefit would be short term Creation of an internet website – would not suit all customers
The calendar is seen as the favored option, as long as the company’s competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Expected benefits heading?

Increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months.

It will be similar to calendars sent out in previous years

The Marketing department believes that the benefits of a good company image, as portrayed by a successful calendar, will last into a second year and bring the same increase in orders.

The calendar will contain photos of both staff and company products.

The Marketing department want a very high quality, glossy product as they believe this will be more appealing to customers.

NEW QUESTION 170
Which of the following is NOT a trigger for the project manager to authorize a work package?

Stage Authorization

Corrective Action

Exception plan approved

Reporting highlights

NEW QUESTION 171
All the products that are due in stage 3 have been completed, apart from the ‘updated corporate quality
procedures’. The work has been completed but the product has not yet been approved. The executive has
been told that it will be signed off before the end of the project. In response to an exception report, the
executive has instructed the project manager to plan to obtain approval of the product in stage 4.
Is this appropriate application of the report management stage end’ activity, and why?

Yes, because approval of the product can be carried forward into the next stage, with authority from the
project board.

Yes, because the completion of the product in the next stage is a follow-on action recommendation for
stage 4.

No, because approval of the products was planned for stage 3 and must be completed before the stage
ends.

No, because a project-level exception plan is required before approval of the quality procedures can be
delayed.

NEW QUESTION 172
During which of the following activities is the Project Product Description created?

Design and appoint the Project Management Team

Prepare the outline business case

Select the project approach and assemble the project brief

Plan the initiation stage

NEW QUESTION 173
A change authority has been appointed for the project. During the development of the ‘classroom-based training material’, a large number of changes were proposed to the design of the ‘e-learning course’. Therefore, the change authority has decided to use the Moscow technique to prioritize changes based on the impact they will have on completing each stage on time.
Is this an appropriate application of the Moscow technique, and why?

Yes, because it should be used to prioritize change based on the estimated impact on time.

Yes, because it is a prioritization technique that should be used to prioritize a product’s quality criteria.

No, because it should define scope tolerances, supporting the management by exception principle.

No, because it should be used to prioritize change based on the project’s business justification.

NEW QUESTION 174
The project is at the end of stage 4. The project manager has changed the benefits management approach. It now includes all the activities necessary to measure the increased revenue.
Who should approve this update?

Corporate management

Project board

Project assurance

Project manager

NEW QUESTION 175
HOTSPOT
The project has a cost tolerance of +5% I 5%, of which stage 2 has a tolerance of +£45k 1-£45k.
Lines 1 to 6 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
Hot Area:

NEW QUESTION 176
Having created the Issue Report and analyzed the impact of removing the Facilities Division from the scope of the Outsourcing project, the proposed option exceeds tolerance. Nhat is the next action the Project Manager should consider?

Create an Exception Report to inform the Project Board of the situation and the available options.

Update the associated Configuration Item Records with details of the Issue Report that caused the change.

Amend the Stage Plan for stage 3: remove all products related to the Facilities Division and add the activities required to deliver the new Government initiative.

Create an Exception Plan to change all of the project’s products to reflect the exclusion of services provided by the Facilities Division.

NEW QUESTION 177
Which 2 statements should be recorded under the Costs heading?

The MNO marketing budget this year is £120k.

The project will be funded from the business marketing budget

10 further orders with an average profit of £2k will deliver a benefit of £20k in the first year.

The new company logo is estimated to cost £4k.

Project costs are estimated to be a total of £26.5k.

NEW QUESTION 178
There is no mention of any Stage Plans, yet there are two further stages proposed. How will this be resolved?

It is appropriate for the Calendar project to be run as two further stages as there is a key decision to be
made at the end of stage 2. Stage Plans will be produced.

Whilst the activities are divided into two further stages, there is no reason why the Calendar project should
use stages. The project will therefore be run as a single stage project and the activities will be added to the
Initiation Stage Plan.

There will be three Stage Plans, the two management stages plus an additional stage to plan and complete
the activities of the Closing a Project process.

NEW QUESTION 179
Scenario
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company’s image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar.
It has yet be decided which of the photographers to use.
Which 2 statements explain why the CEO should be appointed as the Executive for this project?

He started the company 25 years ago.

He knows his job very well.

He restricts his visits to the engineering area.

He has the authority to commit resources as required.

He has an overall perspective of the business’s strategic requirements.

NEW QUESTION 180
Scenario:
Techniques, processes and procedures
1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2.Work is to start at the beginning of week 2 (Stage 4).
3.The project will take two years to complete, at an estimated cost of (GBP)2.5m. Tolerances
4.None.
Constraints
5.MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6.Installation work must take place during MFH normal working hours.
7.+(GBP)10,000 / -(GBP)25,000.
Reporting arrangements
8.Highlight Report every Monday by 10.00 am.
9.The report must contain a summary of all products worked on during the previous week.
10.
Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion
Which 2 statements apply to either the Reporting arrangements or Problem handling and escalation sections?

Replace entry 8 with ‘Checkpoint Report every Monday by 10.00 am’ because Highlight Reports are intended for the Project Board.

Delete entry 9 because this level of detail is unnecessary.

Move entry 10 to Problem handling and escalation because that section describes how issues are handled.

Add ‘Any risks identified to be added to the Risk Register’ to Reporting arrangements.

Delete entry 11 because the impact analysis should be provided when the issue is notified.

NEW QUESTION 181
The project is using PRINCE2’s recommended risk management procedure. In the ‘identify’ step, a risk was recorded in the risk register: ”If the ‘accredited classroom-based course’ is delayed, there is a threat that work on the ‘e-learning course’ will be delayed, resulting in the ‘accredited e-learning course’ not being ready for the
‘pilot courses’.”
In the ‘implement’ step, a risk response was decided: ”Work will start incrementally on the ‘e-learning course’ whenever a part of the ‘classroom-based training materials’ gains accreditation”.
Is this appropriate, and why?

Yes, because delivering incrementally will reduce the impact of the threat.

Yes, because a risk response needs to be implemented for this major threat.

No, because risks responses should be identified as part of the ‘plan’ step.

No, because a risk action should be allocated to implement a response.

NEW QUESTION 182
During Executing a Work package, specialist products are created and quality reviews are carried out – which management product captures the details of these reviews?

Team Plan

Checkpoint Report

Quality Register

Configuration Item Record

NEW QUESTION 183
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.

Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
Which statement applies to the Tools and techniques section?

Delete entry 3 because the activities required to create the products should be documented in the relevant plan(s).

Move entry 4 to Reporting because this describes a report on the performance of the Communication procedures used.

Delete entry 5 because the customers are not within the scope of this project.

NEW QUESTION 184
Scenario:
Techniques, processes and procedures
1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2. Work is to start at the beginning of week 2 (Stage 4).
3. The project will take two years to complete, at an estimated cost of £2.5m.
Tolerances
4. None.
Constraints
5. MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6. Installation work must take place during MFH normal working hours.
7. +£10,000 / -£25,000.
Reporting arrangements
8. Highlight Report every Monday by 10.00 am.
9. The report must contain a summary of all products worked on during the previous week.
10. Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion At the end of stage 3, the service provider will be selected and the contract awarded. During stage 4, the Account Manager for the selected service provider will work with the Project Manager to complete the transition of the services to the selected service provider.

NEW QUESTION 185
The project is part of a program to develop more training courses that respond to new legislation. The project manager has requested that project support be made available from the program. As a result, the executive has confirmed that this will be carried out by the program office.
Is this appropriate, and why?

Yes, because the program office should provide support to projects, if requested.

Yes, because the project support role is not optional and must be provided.

No, because the project manager should take on project support responsibilities.

No, because program and project team structures need to be separate.

NEW QUESTION 186
Which of the following is not a factor to consider when determining the length of a stage?

The amount of resources available h the short term

How far ahead you can sensibly plan n detail

The technical stages within the project

The amount of risk associated with the project

NEW QUESTION 187
Project Scenario – Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver “capability to provide health and safety training”, including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company’s development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:

End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company’s document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
The project’s change control approach states that PRINCE2’s recommended issue and change control procedure will be used. The senior user has requested that a new set of marketing materials and marketing channels be introduced to support the launch of the training course. The senior user has suggested that this should be managed informally.
Where should the project manager record the issue, and why?