Obtain the 500-442 PDF Dumps Get 100% Outcomes Exam Questions For You To Pass [Q22-Q46]

admin 500-442 Cisco March 3, 2023

Rate this post

Obtain the 500-442 PDF Dumps Get 100% Outcomes Exam Questions For You To Pass

500-442 Exam Dumps Contains FREE Real Quesions from the Actual Exam

Cisco 500-442 Exam Syllabus Topics:

Topic	Details
Topic 1	Configure agent teams and supervisors Implement VXML applications
Topic 2	Deploy basic call settings Configuration and Implementation
Topic 3	Describe CCE components and architecture Describe access tools
Topic 4	Build basic ICM scripts Configure RONA support Advanced Configuration
Topic 5	Understand CCE features beyond default Basic Calls and Agent settings

QUESTION 22
How many Workflows are supported by Finesse?

up to 20 Workflows with 5 per Team

up to 100 Workflows with 5 per Team

up to 100 Workflows with 20 per Team

up to 200 Workflows with 20 per Team

QUESTION 23
WhichVVBCLI command can set an individual media file to an expired state?

setVVBcache stale_cache_entries

show setVVBcache stale_cache_entry <cache_entry_url>

OutilsVVBcache stale_cache_entry <cache_entry_url>

setVVBcache stale_cache_entry <cache_entry_url>

QUESTION 24
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

ICM responds to the Route Request by running a Routing Script.

CVP delivers a Route Request to the ICM Central Controller.

CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.

Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

QUESTION 25
What are the two main features of theCisco VVB? (Choose two.)

provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

allows an agent to retrieve the required information through voice commands without interacting with a customer

supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

allows customers to retrieve the required information through voice commands without interacting with an agent

Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu

QUESTION 26
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

PCCE Admin Mode

DPCCE 12K

PCCE 2K

DPCCE 4K

PCCE Lab Mode

QUESTION 27
What is the goal of identifying a call type?

to ensure the correct Skill Target is selected

to ensure the call goes to the correct MRD

to ensure the contact is handled by the correct CCE Routing Script

to ensure the call reaches the agent in the correct queue

QUESTION 28
What is the function of the CVP Subdialog Return element in a VXML application?

populate variables sent back to CCE

populate variables sent back to Virtualized Voice Browser

populate variables sent back to VXML Gateway

populate variables sent back to VXML Server

QUESTION 29
Which two servers can be accessed from the Web Administration tool? (Choose two.)

Rogger

DCCMP

CVP

Finesse

QUESTION 30
Which server holds the .wav files on a UCCE environment?

VXMLGW

CVP reporting server

ICM Router

Media Server

QUESTION 31
Which two steps are required to configure a Supervisor? (Choose two.)

assign the Supervisor to only one Team

assign the Supervisor to a Skill Group and Precision Queue

make sure the Supervisor has an Active Directory Account

ensure that “Is Supervisor” is checked

assign the Supervisor to a Precision Queue

QUESTION 32
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

The voice gateway may modify the digits presented to downstream devices.

The voice gateway provides IVR functionality in a Contact Center deployment.

The PSTN is responsible for delivering the inbound call to a voice gateway.

The PTSN is responsible for routing the call to the agent.

The voice gateway is responsible for routing the call to the agent.

QUESTION 33
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Script Editor

Call Trace

Reason Code

Workflow

Config Manager Tools

QUESTION 34
What value is used for Variable REQUERY_NO ANSWER?

QUESTION 35
What does Precision Routing use to determine if an agent is part of its pool?

Skills

Attributes

Expressions

Teams

QUESTION 36
In Finesse, how are different gadgets enabled for specific team members?

Ask an administrator to configure the team with a custom layout.

Only the same type and configuration of gadgets are supported for all users.

Ask the agent to add the gadget to his desktop after launching Finesse.

Ask the supervisor to add the gadget to the agents desktop.

QUESTION 37
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

access a database and provide the caller with all the needed information to complete the transaction (Self Service)

TCP/IP connections through the network

reporting

heartbeat mechanism between Contact Center components

caller defines the reason for the call from several menu options

QUESTION 38
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

the number of calls the agent has taken

the Weight of the attribute

the agent with the Most Attributes

Longest Available

QUESTION 39
What is the suggested mechanism to offer coaching to agents by supervisors?

TeamMessage

Desktop chat

Whisper coaching

QUESTION 40
Where should the RONA setting be positioned the highest?

on CVP OPS console

on the phone in CUCM

on the desk setting on UCCE

on the script in UCCE

QUESTION 41
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

Route Settings under Call Settings card

IVR Settings under Call Settings card

Device Configuration under Infrastructure Settings card

Miscellaneous under Call Settings card

QUESTION 42
How can the Extension Mobility feature be described?

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0

QUESTION 43
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

Configure set variable in ICM script editor

Configure Business Hours under Organizational Setup > Business hours under CCE Admin

Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.

Configure Business Hours under Organizational Setup > Departments under CCE Admin

Configure an IF node in ICM script editor

QUESTION 44
How many clusters of Finesse will a single PG support?

one

two

three

four

QUESTION 45
In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?

Wrap-up on Incoming, set to Required

Enable “Require Logout Reason”

Enable “Require Idle Reason”

Wrap-up on Outgoing, set to Required

Loading …