[Apr 04, 2023] Genuine C_C4H510_21 Exam Dumps Free Demo [Q71-Q94]

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[Apr 04, 2023] Genuine C_C4H510_21 Exam Dumps Free Demo

Printable & Easy to Use SAP Certified Application Associate C_C4H510_21 Dumps 100% Same Q&A In Your Real Exam

NEW QUESTION 71
Which tool would you use to create high data volumes in SAP Service Cloud?

 
 
 
 

NEW QUESTION 72
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 73
Which of the following applies to time recording? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 74
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

 
 
 
 

NEW QUESTION 75
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 76
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 77
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 78
Which item can be assigned to organizational structures, team assignments and workflow rules?

 
 
 
 

NEW QUESTION 79
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 80
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 81
Which tool do you use to determine a service ticket processing team, based on conditions?

 
 
 
 

NEW QUESTION 82
When should you use the templates provided in the Data Workbench?

 
 
 
 

NEW QUESTION 83
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 84
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 85
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 86
Which objects can be used within ticket creation to automatically determine the registered product?

 
 
 
 

NEW QUESTION 87
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

 
 
 
 

NEW QUESTION 88
Which option do you have to mark a field as mandatory?

 
 
 
 

NEW QUESTION 89
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

 
 
 
 

NEW QUESTION 90
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

 
 
 
 

NEW QUESTION 91
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 92
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

 
 
 
 

NEW QUESTION 93
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 94
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

 
 
 
 

SAP C_C4H510_21 Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain Time Recording and Fulfillment in Service Tickets
  • Perform tasks associated with the maintenance of employees
Topic 2
  • Describe the SAP pre-packaged integration scenarios and optimal project management practices
  • Personalization and Extensibility
Topic 3
  • Identify the different Service Processes and their capabilities
  • Leverage MS Excel with SAP Cloud for Customer reports
Topic 4
  • Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud
  • Explain Installed Base & its usage in Service Tickets
Topic 5
  • Communication Channel and Knowledge Base
  • Contracts and Ticket Hierarchy
  • Service Business Process
Topic 6
  • Explain Contracts & Case Management in Service Tickets
  • Set up a notification process and configure conditions and actions for workflows
Topic 7
  • Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
  • Service Elements and Notification
Topic 8
  • Identify how to use personalization and extensibility
  • Explain Registered Products & their usage in Service Tickets
Topic 9
  • Setup Service Levels, Categories and define Work Distribution rules for Service Process
  • Explain Maintenance Plan & its usage in Service Tickets
Topic 10
  • Explain Warranty Management & its usage in Service Tickets
  • Identify different components of custom reports and interactive dashboards

 

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