100% Free CTFL-UT Files For passing the exam Quickly UPDATED Mar 13, 2026 [Q13-Q33]

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100% Free CTFL-UT Files For passing the exam Quickly UPDATED Mar 13, 2026

CTFL-UT Dumps Questions Study Exam Guide

ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level – Usability Testing) certification exam is a globally recognized certification for software testers who specialize in usability testing. CTFL-UT exam is designed to test the candidate’s knowledge and skills in usability testing, which is a critical component of software testing. ISTQB Certified Tester-Foundation Level – Usability Testing certification is ideal for individuals who want to enhance their knowledge and skills in software testing and advance their careers in this field.

Q13. Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus

ii, iv & v are true, i & iii are false

ii & iv are true, i, iii & v are false

i, ii & iii are true, iv & v are false

i & iii are true, ii, iv & v are false

Q14. You’re asked to evaluate the direct interaction between ordinary users and the software product. Which kinds of evaluations would be suited for that?

Accessibility evaluation

Usability maturity assessment

Risk assessment

Usability evaluation

Q15. A “usability requirement” is:

A requirement needed to define the size of a mobile phone used in a usability test

A requirement needed for a usability tester

A requirement how to conduct a usability test

A requirement on the usability of a component or system

Q16. Which of the following statements about usability test scripts is wrong?

It contains pre-session interview questions.

It is a checklist used by the moderator of a usability test.

It contains post-session interview questions.

It contains answers to the test questions.

Q17. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on “checkout”, the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the “back” button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

User control and freedom

Aesthetic and minimalist design

Help and documentation

Visibility of system status

Q18. Which of the following statements about usability test plans is true?

It contains a schedule

It should contain the briefing instructions

It should be very elaborate and at least 10 pages

It contains the results of the test sessions

Q19. Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?

Interview users, develop the software, and perform acceptance test

Define requirements, develop the software, and perform acceptance test

Iteratively develop prototypes, perform expert reviews, and integrate found issues

Interview users, iteratively develop prototypes, and evaluate the software

Q20. As an expert for usability, you’re in charge of the usability part of the development of a business application for a large customer. You have worked as a usability expert with the development team for two years and are operating well together; the developers value your feedback and give their bests implementing your suggestions. The product is in an early stage, so there’s only a rudimentary prototype available.
Given this information, what is the best approach to verify the usability at the current stage?

Usability review

Unmoderated usability test

Usability maturity assessment

Usability test in the lab

Q21. Which of the following is a principal task of the usability test moderator role?

Define testing tasks

Log usability problems

Create a survey plan

Write a usability test plan

Q22. What is a usability test task?

A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions

A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time

A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)

A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers

Q23. You’re redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?

There’s no risk predictable

Accessibility risk

User experience risk

Usability risk

Q24. Which of the following elements are addressed by the WCAG?
i. Resizability of text
ii. Visually appealing design
iii. Text alternatives
iv. Keyboard accessibility
v. Mouse input

i & iii are true, ii, iv & v are false

i, ii, & iii are true, iv & v are false

iv & v are true, i, ii & iii are false

i, iii, iv & v are true, ii is false

Q25. During a usability test, a user suggested that a quick search box on every page would help a lot for several of the main tasks. You added this finding to the list.
What’s the correct classification for these kinds of findings?

Positive finding

Usability problem

Good idea

Functional problem

Q26. Your last 20-pages usability test report wasn’t received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?

Include positive findings in the report, not only usability problems

Include contact details of the test participants so that the development team can contact them in case they have questions

Add the low-priority findings you didn’t include in the first report

Make the report more detailed and longer

Q27. Which of the following is a principal task of the usability tester role?

Perform pre-session briefing of participants

Communicate with test participant

Discuss findings from usability test

Define testing tasks

Q28. A “usability test participant” …

… helps to set up the system used for the usability test.

… is a person who observes a usability test.

… can be the organizer of a usability test.

… is a representative user who solves typical tasks in a usability test.

ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level – Usability Testing) Certification Exam is a globally recognized certification that validates an individual’s knowledge and skills in usability testing. CTFL-UT exam is designed to cover the fundamental concepts and principles of usability testing, with a focus on the role of a tester in ensuring that a product meets the usability requirements of its users. The CTFL-UT certification is ideal for professionals who are involved in the testing and evaluation of software products, websites, or mobile applications.

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