Organizational-Behavior Certification – Valid Exam Dumps Questions Study Guide! (Updated 42 Questions) [Q12-Q27]

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Organizational-Behavior Certification – Valid Exam Dumps Questions Study Guide! (Updated 42 Questions)

Organizational-Behavior Dumps are Available for Instant Access using ValidExam

WGU Organizational-Behavior Exam Syllabus Topics:

Section	Objectives
Topic 1: Organizational Structure and Culture	– Organizational design principles – Organizational culture dimensions – Organizational structure types – Organizational change and development – Organizational communication
Topic 2: Group Behavior and Dynamics	– Conflict and negotiation – Power and political behavior – Group structure and roles – Group development stages – Team building and teamwork
Topic 3: Leadership Theories	– Contemporary leadership perspectives – Behavioral approaches – Trait approaches to leadership – Contingency theories – Transformational vs transactional leadership
Topic 4: Individual Behavior and Personality	– Attitudes and job satisfaction – Motivation theories (Maslow, Herzberg, Vroom) – Personality traits and theories – Perception and attribution – Individual decision-making

QUESTION 12
A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

Research the problem and impose a solution

Rearrange roles within the team by adding members

Appoint an assistant team leader to track the struggles and report back

Ask questions and help team members talk through the problem

QUESTION 13
What is an aspect of cross-functional teams that makes them difficult to manage?

Cross-functional leaders prevent team members from making their own decisions.

It takes time to build trust and teamwork among people with different experiences and perspectives.

Team leaders cannot ensure that team members are located in the same work unit.

Cross-functionality fluctuates too frequently.

QUESTION 14
A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

Assign individual roles rather than mutual team roles

Change work group roles at random

Share information but not engage in collective performance goals

Exercise collective control over the pace of work

QUESTION 15
What is a characteristic employed by transactional leaders?

Provides vision and sense of mission

Promotes intelligence and rationality

Instills pride and gains trust

Promises rewards for good performance

QUESTION 16
How can an organization transmit its culture to its employees?

By requiring employees to memorize the mission statement

By influencing the balance of cultural backgrounds of employees

By studying employee gripes and complaints

By creating and repeating ritualistic activities

QUESTION 17
A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

Direction and challenge

Challenge and encouragement

Specificity and feedback

Specificity and encouragement

QUESTION 18
Employee A noticed that Employee B was late for work, and A’s perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A’s perception regarding whether B’s behavior was internally or externally caused?

Problem, criteria, and alternatives

Creativity, relationships, and expertise

Situation, attributes, and alternatives

Distinctiveness, consensus, and consistency

QUESTION 19
A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?

Compensatory reward

Personality reward

Intrinsic reward

Extrinsic reward

QUESTION 20
What are two of the three forces that play a particularly important role in sustaining an organization’s culture?

Actions of top management and socialization process

Personal background of key employees and selection process

Personal background of key employees and socialization process

Actions of top management and employee education level

QUESTION 21
Which statement is true about groupshift?

It cannot be toward greater risk.

It is a side-stepping technique.

It can be toward caution or toward risk.

It is not a real-world phenomenon.

QUESTION 22
After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?

X and Y hierarchy

Bigelow’s three factor theory

Two factor theory

Maslow’s hierarchy of needs

QUESTION 23
How can an organization transmit its culture to its employees?

By influencing the balance of cultural backgrounds of employees

By creating and repeating ritualistic activities

By requiring employees to memorize the mission statement

By studying employee gripes and complaints

QUESTION 24
What is a purpose of employee evaluations?

To assist management in making human resource decisions

To measure the psychological symptoms of organizational dysfunctionality

To serve as a screening device for hiring new employees

To educate employees on the personalities of supervisors and help them adjust to management styles

QUESTION 25
Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

Virtual teams

Problem-solving teams

Self-managed teams

Production teams

QUESTION 26
Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

Problem solving

Smoothing

Compromising

Devil’s advocate