[2026] Pass ServiceNow CIS-HR Exam Updated 130 Questions [Q28-Q48]

admin Uncategorized October 29, 2026

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[2026] Pass ServiceNow CIS-HR Exam Updated 130 Questions

Get 2026 Updated Free ServiceNow CIS-HR Exam Questions and Answer

QUESTION 28
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?

the activity must be manually closed by the HR professional

the Lifecycle Event will be canceled

the activity must be manually closed by the Subject person

the activity will be skipped

QUESTION 29
An existing ITSM customer is now implementing HR Enterprise. As part of the implementation, the Scoped Application Restricted Caller Access plugin was automatically activated. By default, what is the Caller Access field set to?

Caller Restriction

Caller Denial

Caller Tracking

Caller Allowed

QUESTION 30
In the HR Guided Setup Module, why are some tasks locked in the Task view?

They require an elevated role to access.

They are deprecated tasks that should not be completed.

They require other tasks to be completed first.

They require a plugin to be activated first.

QUESTION 31
What are the key differentiators between an HR Profile record and a User record? (Choose three.)

The HR Profile stores the employee ‘ s assigned delegates.

The HR Profile includes group membership information.

The HR Profile includes employee organizational information like Colleagues.

The HR Profile stores login credential information.

The HR Profile may include employee marital status.

The HR Profile is intended to store confidential employee data that is pertinent for HR.

QUESTION 32
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

All employees will see the same information

Client roles automatically limit what is visible to employees

Using User Criteria

Using HR Criteria

QUESTION 33
What are the key differentiators between an HR Profile record and a User record? (Choose three.)

The HR Profile stores the employee’s assigned delegates.

The HR Profile includes group membership information.

The HR Profile includes employee organizational information like Colleagues.

The HR Profile stores login credential information.

The HR Profile may include employee marital status.

The HR Profile is intended to store confidential employee data that is pertinent for HR.

QUESTION 34
What is the primary purpose of HR Topic Categories?

They group common HR Services.

They group common HR templates.

They group common HR employees.

They group common HR Catalog Items.

QUESTION 35
In terms of bulk cases, what Status label is given to a User that no longer matches the criteria defined in User Segments?

Duplicate

Inactive

Included

Excluded

QUESTION 36
What is the purpose of Restricted Caller Access (RCA)?

It defines cross-scope access to scoped applications by role.

It prevents the change of an application name.

It defines and tracks cross-scope access to scoped applications.

It restricts the development of customizations in Studio.

QUESTION 37
What do Client Roles define?

Groups for the customer ‘ s clients.

Roles that come into force if user uses a browser client.

Named roles (eg VP of Operations, SVP Sales) for a customer’s clients.

Access for new hires, employees, alumni, contingent, and contract workers.

QUESTION 38
If the customer has enabled Lifecycle Enterprise, in which Application Scope should they create new Lifecycle Events that will task teams throughout their organization?

Human Resources: Core

Human Resources: Lifecycle Enterprise

Human Resources: Service Portal

Human Resources Scoped App: Integrations

QUESTION 39
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)

Properties

Gauges

Dashboards

Lists

Overviews

Forms

QUESTION 40
When does the platform assign a Client Role to a user?

Client Roles must be manually added to each employee record

When an HR Profile is created or modified for the employee

Client Roles are automatically added with Group membership

When a User record is created for the employee

QUESTION 41
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

HR Service and HR Template.

HR Service, HR Template, and Record Producer.

HR Service.

HR Service, HR Template, Record Producer, and Lifecycle event type.

QUESTION 42
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

read and contribute articles

read articles, but not contribute

can neither read nor contribute articles

contribute, but not read articles

QUESTION 43
How does ServiceNow know which HR Template to use on an HR Case?

The HR Template is referenced on the HR Service record.

The HR Template is referenced on the record producer form.

Each COE has a specific HR Template.

The HR Template is selected directly on the Catalog item.

QUESTION 44
Which field on the Knowledge form categorizes the Knowledge record within the Knowledge base?

Category picker

Knowledge taxonomy

Article organizer

Topic categories related list

QUESTION 45
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)

This ensures that HR has control over further HR configurations.

The HR Admin role should remain a part of the system Admin role.

This ensures that confidential HR data is only accessible to users with an HR role.

It is not necessary because the system Admin always has access to all HR data.

QUESTION 46
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

The Admin must elevate their role to security_admin to add members to HR groups.

The Admin follows the same process as with any group membership change.

The Admin can no longer add members to HR groups.

The Admin must impersonate an HR Admin to add members to HR groups.

QUESTION 47
Which option allows a user to make a copy of a campaign in HR Service Delivery?

Clone Campaign

User Campaign

Copy Campaign

Update Campaign

QUESTION 48
When creating a PDF Document Template, where does the list of Document Revisions come from?

From Managed Documents

From Document Templates